Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping details. Please ensure your shipping address is correct, as we cannot redirect goods once they are en route to you.
All local orders will be shipped from our office, and you will receive your purchase within 1-3 business days from the date of purchase. Please note that we are closed for deliveries on Saturday, Sunday, and Public Holidays.
Domestic Shipping (Singapore)
UPDATED: 09/30/2022
Zhen offers three local delivery methods, summarized in the table below. As our products are delicate, we use express delivery only to ensure our product reaches you at the earliest time and presents itself the way we intended. Delivery is estimated to be within four hours AFTER the courier picks up the parcel, not from the time of order.
|
Delivery Options |
Price |
Delivery Time |
|
Express Delivery Grab Express, Lalamove |
$10.00. Free for orders $100 and above. |
1 - 3 Business Days |
|
Same Day Delivery |
$18.00. Free for orders $200 and above. |
Mondays – Fridays exclude PH 2 time slots. |
|
Self-Collection |
Free |
Mondays – Fridays exclude PH Collection Time: 1 pm – 5 pm
|
~ For urgent orders, please select Same Day Delivery.
* Same Day Delivery. Orders made after 4pm will be processed on the next working day. Applicable only from Mondays to Fridays, excluding Public Holidays:
^ If you have an urgent request for same-day delivery after the cut-off timings, you may give our friendly customer service officer a call to check if the request can be fulfilled.
' Please ensure the correct shipping address along with the unit number is provided. Also, please ensure that someone is home to receive the parcel (especially Condos). Any failed delivery will be chargeable of driver's return fees and re-delivery fees.
International Shipping
We are currently offering international shipping to a selected number of countries. Click here to view the estimated shipping rates and our terms & conditions. For more information, please email us at info@zhenintl.com.
Return
Exchanges and product returns are eligible within (7) days of the purchase date. Products must be in their original condition, unopened, undamaged, unused, with all tags intact and in their original packaging.
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at info@zhenintl.com.
Refunds
To be eligible for a refund, you must meet the following criteria:
- Item must be in the original condition that you received it, unopened, undamaged, unused, with all tags intact and in their original packaging.
- Provide receipt or proof of purchase.
- Only regular-priced items may be refunded. Sale items cannot be refunded or returned.
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. Refunds do not include any shipping or handling charges.
Damages or Wrong Items
Please inspect your order upon reception and contact us immediately at info@zhenintl.com if the product is defective, damaged or if you received the wrong items. We will evaluate the issue and make it right.
Further Enquiries
If you have any further questions about the Shipping & Return Policy, don't hesitate to get in touch with us at info@zhenintl.com.